ReinventingPerspectives Podcast

Customer Experience Is The Key To Maximum Profitability

December 02, 2021 Season 3 Episode 11
ReinventingPerspectives Podcast
Customer Experience Is The Key To Maximum Profitability
Show Notes

What's more rare than great customer service? Building a brand on excellent customer service is certifiably profitable way to set your small business apart from the competition.


Resources mentioned in episode:

Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits by Dr Kelly Henry 

Podcast Episode with Dr Kelly Henry: https://www.buzzsprout.com/1139753/7461427 

Harvard Business Review. How I did it: Zappo’s CEO on going to extremes for customers by Tony Hsieh  how-i-did-it-zapposs-ceo-on-going-to-extremes-for-customers

Salesforce.com. 7 Customer Service Lessons From Amazon CEO Jeff Bezos Jeff-bezos-lessons-blog


#CustomerServiceSkills #ExcellentCustomerService #BrandStrategy #EnhanceCustomerExperiences #CustomerServiceStrategy #DrKellyHenry #Zappos #Amazon #EffectiveCustomerServiceStrategy #MaximisingProfits #CustomerServiceAndProfitability #Entrepreneurship #SmallBusinessProfitability