What's rarer than great customer service? Building a brand on excellent customer service is a certifiably profitable way to set your small business apart from the competition.
Resources mentioned in the episode:
Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits by Dr Kelly Henry
Podcast Episode with Dr Kelly Henry: https://www.buzzsprout.com/1139753/7461427
Harvard Business Review. How I did it: Zappo’s CEO on going to extremes for customers by Tony Hsieh how-i-did-it-zapposs-ceo-on-going-to-extremes-for-customers
Salesforce.com. 7 Customer Service Lessons From Amazon CEO Jeff Bezos Jeff-bezos-lessons-blog
Time to REINVENT! #CounterCultureSuccess
Let's connect on Instagram
#CustomerServiceSkills #ExcellentCustomerService #BrandStrategy #EnhanceCustomerExperiences #CustomerServiceStrategy #DrKellyHenry #Zappos #Amazon #EffectiveCustomerServiceStrategy #MaximisingProfits #CustomerServiceAndProfitability #Entrepreneurship #SmallBusinessProfitability
I'm Priscilla Shumba, your host. I'm a SmallBusiness Media Consultant, and Author.
I'm also a wife and mom of 2.
❤️ Faith-driven entrepreneurship is my passion.
🤝Please connect with me and let me know what topics you'd like me to cover on the podcast.
🤝Connect with me on Instagram @reinventingperspectives
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